Privacy & Cookie Policy | Care For Health | Godalming Chiropractor | Chiropractic & Physiotherapy

Privacy & Cookie Policy


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Privacy Notice for Patients - Children & Adults

1. How we use your personal information

This notice tells you why Care For Health collects information about you and/or your child and how this information may be used.

The health care professionals, who provide your care, maintain records about your health and any treatment or care you have received here or previously. These records help provide you with the best possible health care. Our records are electronic and we use a combination of working practices and technology to ensure your information is kept confidential and secure. Records which this clinic holds about you may include the following information:

  • Details about you, such as your address, contact details, previous medical history and previous investigations
  • Any contact with the clinic has had with you, such as appointments, clinic visits, advice given over the phone or email, emergency appointments etc.
  • Notes about your and/or your child's health
  • Details about your and/or your child's treatment and care
  • Relevant information from other health care professionals

Information may be used within the clinic for clinical audit purposes to monitor the quality of the services we provide. All of your information is held securely on our premises and may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested for research purposes - in such instances we will always ask your consent before releasing such information.

2. How do we maintain the confidentiality of your records

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • General Data Protection Rules 2018
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • General Chiropractic Council Code of Conduct

Every member of staff who works at Care For Health has a legal obligation to keep information about you confidential.

3. Who do we share your information with?

We only ever pass on information about you to others, if there is a genuine need for it and you have given your consent. This may be your GP, dentist or other health care professionals, a solicitor or for court proceedings.

We will not disclose any information about you to any third party without your written permission or in case of a child's information the parental consent, unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the Caldicott principles.

4. Access to your personal information

You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information Care For Health holds about you and to have it amended should it be inaccurate. In order to request this you need to do the following:

  • Your request must be made in writing to the clinic
  • There is no charge for copies of your file
  • We are required to respond to you within 40 days
  • You will need to give us proof of name (Photo ID) so that your identity can be verified

5. Objections/Complaints

Should you have any concerns about how your information is managed at the clinic, please contact the Clinic Owner Mark Fairclough. If you are still unhappy following this, you can then complain to the Information Commissioner's Office via their website (ico.org.uk).

6. Change of details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for us to correct it.

7. Notification & Data Controller

Mark Fairclough is registered with the Information Commissioner's Office as the Data Controller for Care For Health.

Cookie Policy

1. About Cookies

A Cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2. Cookies that we use

We use cookies for the following purposes:

  • Authentication - we use cookies to identify you when you visit our website and as you navigate our website.
  • Personalisation - we use cookies to store information about your preferences and to personalise the website for you.
  • Security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
  • Analysis - we use cookies to help us to analyse the use and performance of our website and services.
  • Cookie Consent - we use cookies to store your preferences in relation to the use of cookies more generally.

The following table describes the cookies for this website:

TypeNamePurpose
Session_drip_client_6994213Remembers previous actions when browsing a page again during the same session.
Performance_ga, _gat, _gat_gtag_UA_#, _gidUsed by Google Analytics. Calculates visitor, session and campaign data for the website's analytics reports.
ConsentcatAccCookiesRemembers the user's choice on agreeing to the use of cookies on this website.
Authenticationwordpress_#, wordpress_logged_in_#Used by WordPress. Stores the site admin's authentication details, limited to the admin console area.
Personalisationwp-settings-1, wp-settings-time-1Used by WordPress. Allows the page to be visualised, showing content and interacting with it without obtaining any information from the user.

3. Cookies used by our service providers

Our service providers (Google and Facebook) use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy

We use the Facebook Page Plugin to embed and promote our public Facebook page on our website. In doing so this causes some cookies to be created by Facebook that detect the number of "likes" and whether you are logged into Facebook or not. Facebook's cookie policy is available at: https://www.facebook.com/policies/cookies

4. Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

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Privacy & Cookie Policy

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